What's the caseload expectation?
CDs at Gracent carry 60–120 oversight hours, with a 16–20% supervision target plus 2.5–5% on family training guidance. You're clinically grounded, not stretched thin — the role is leadership, but you still touch the work.
What support do I actually have?
More than you've probably had before. Recruiting handles RBT hiring. Care coordination handles intake. Schedulers run the calendar. Billing handles claims. Marketing covers local outreach. Your Area Director coaches you on operations. Our VP of Clinical Quality & Training coaches you on the clinical model. You handle leadership and culture. That's it.
Who do I report to, and how often do we actually talk?
You report to your Area Director — they ran a region before they got promoted, and they meet with you weekly. You also get a monthly CD cohort with your peers across the network and direct access to Liza Bodner, our VP of Clinical Quality & Training. None of this is theoretical. We don't believe in remote leadership.
What does a typical week look like?
Mostly your team — coaching BCBAs, walking the floor, talking to families, reviewing programs in peer review. Supervision and FTG come built in. Strategic work — culture initiatives, hiring plans, growth — runs in parallel. You don't carry scheduling, billing, or admin. Doctor's appointment? Don't take PTO — just work around it.
What authority do I actually have to make decisions?
Real authority over your center. Hiring is yours. Culture is yours. Programming is yours. We don't override your clinical judgment from corporate. You get coaching from people who've sat in your chair — but the call is yours to make.
How is my center evaluated?
Quality of care metrics, not just billable hours. We track clinical outcomes, family satisfaction, supervision quality, staff retention, and the business. The 20% bonus is tied to quality, paid quarterly. We measure what matters — not just what's easy to count.
What does my first 90 days look like?
Structured onboarding with your Area Director, in-center shadows at sister centers, time with Liza on our clinical model, and a 30/60/90 plan built around your center's specific situation. You won't be left to figure it out — and the CD cohort you'll join meets monthly from day one.
What if my center is struggling — am I held to numbers alone?
No. We hold leaders accountable for the long game — clinical quality, team health, family outcomes. Numbers matter, but they're never the whole picture. If your center hits a hard quarter, your Area Director's job is to help you work through it — not to dock your bonus.
What does career growth from CD actually look like?
Real. Several of our Area Directors and Regional Directors started as CDs here. There's also a path to Senior CD, multi-center oversight, and specialty leadership roles like Clinical Training. CD is a launchpad, not a ceiling.
What's the leadership culture really like?
Heart and humility. Our leaders don't perform — they show up. Our CEO will give you his cellphone. Your Area Director will text you on a Saturday because they saw something good in your numbers. Liza will call you back the same day. We mean it when we say you're not doing this alone.